First National Bank of Omaha - Case Study

FNBO operates branches in seven different states; however, the bank did not have coordinated ATM services across its entire footprint. ATM outsourcing was seen as a way to harmonize ATM services across all markets through consolidation at the fleet level. FNBO sought an outsourcing program that would achieve network uniformity and improve efficiency, service delivery, and cost controls across its entire ATM channel. In developing its ATM outsourcing plan for FNBO, NCR brought consistency across approximately 240 ATMs, including almost 140 branch-based machines and 100 off-premise units. While it retained some newer ATM hardware, FNBO immediately upgraded about 14% of its branch-based ATM fleet for new equipment, followed closely by the remaining fleet. Working in coordination with NCR, the bank accelerated the speed of modernizing its fleet, rapidly gaining enhancements in both hardware and software experiences.